Frequently Asked Questions

Q. What is Magento?
A. Magento is a feature-rich eCommerce platform built on open-source technology that provides online merchants with unprecedented flexibility and control over the look, content and functionality of their eCommerce store. Magento's intuitive administration interface features powerful marketing, search engine optimization and catalog-management tools to give merchants the power to create sites that are tailored to their unique business needs. Designed to be completely scalable and backed by Varien's support network, Magento offers companies the ultimate eCommerce solution.
Q. Who developed Magento?
A. Varien is the company behind Magento, responsible for the development and on-going maintenance of the platform. You can find out more about it from their main site at http://www.magentocommerce.com/
Q. Where can I see a demo?
A. A demo is available from our site here.
Q. What does Magento cost?
A. Magento is available as a free download under the open source OSL 3.0 license. Subscription support plans are available through us for a fee, details of which are on our support pages.
Q. What license does Magento use?
A. Magento is licensed under the Open Software License (OSL) v3.0, an open source certified license. More information about Magento's license can be found at http://www.magentocommerce.com/license/
Q. Why Open Source?
A. A recent report by O'Reilly Research on usage of Open Source in the enterprise, provides a number of reasons for the rise and meteoric growth of Open Source products, including: Agility and scale, reduced vendor lock-in, quality and security, cost, and innovation.
Q. What is On Tap's relationship to Magento?
A. On Tap are Magento Enterprise Partners and committed to delivering a range of Magento related services.
Q. Where can I get themes, extensions and other add-ons?
A. Extensions (themes, payment integrations, shipping, etc.) to the Magento platform can be found on the Magento Connect marketplace at http://www.magentocommerce.com/magento-connect
Q. What features does Magento support?
A. Magento's feature list can be seen here. We also provide a feature tour and screenshots.
Q. How can I get support?
On Tap provide a range of support plans to help you get the best of Magento. These range from email based support up to 24x7 support for mission-critical ecommerce installations.
Q. Where can I host Magento?
On Tap provide advanced Magento hosting that is optimised to achieve the best performance. Alternatively, you can host Magento yourself - the system requirements are available here.
Q. Where can I see examples of live Magento stores?
Please take a look at our portfolio for examples of live Magento sites. Alternatively, the main Magento site lists notable new installations at Magento Spottings.
Q. What Payment Gateways are compatible with Magento?
Lots! You can find a list of all compatible payment gateways in the feature list under Payment or in Magento Connect under Payment Gateways.